Nancy Rodgers
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Recent activity by Nancy Rodgers-
PC Client Overview
ESChat PC Client The ESChat PC Client can be installed on a Windows PC. Here are the requirements: A computer running Windows XP or later Operating System. Sound capability to send/rece...
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ESChat Portal User Roles
Portal Users that are above the customer level (Customer Admin, Customer Technical, or Account Contact) all have specific permissions for viewing and managing customers from creation to demo manage...
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Enabling the Xcover Pro Side Key
The Samsung Xcover Pro's Side Key can be enabled to operate as the PTT button with ESChat. This requires the newest firmware version from Samsung. Go to the device settings menu and se...
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Feature Key Template for SD7
The SD7 is a PTT Specific device and cannot utilize all of the Feature Keys. It will function with the available features. We recommend configuring the SD7 in a template as shown below. This can a...
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About the Administration Portal
The ESChat Administration Portal allows customers to manage their own ESChat account. During initial account set up, a Customer Administrator is created by providing secure and password protected ...
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Map Test for Firewall Blockage
PC clients behind firewalls may experience issues with mapping where the map tiles are being blocked. Please see this link for the standard Firewall Exceptions required for the PC client. Make su...
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Minimum OS Requirements for All Platforms
Android ESChat keeps pace with new Android OS releases and each new app version focuses on the most recent OS versions for new app feature development. Critical bug fixes and security maintenance ...
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Identify Device OS and ESChat Application Version from the Admin Portal
There are two ways to check the application version, from the device itself and from the Admin Portal. This information is very important and is one of the first details confirmed as part of any t...
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Client Settings
Default client settings are preselected based on ESChat customers' most common needs. There are many options for customization that affect call behavior. If "Display on Phone" is not selected, t...
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Firewall Exceptions for US AWS Commercial 2-ext (4.x) Cloud
This document is specific to the US AWS (4.x with external networks) cloud deployments. We require a 12 min TCP port registration timer and a 1 min UDP port registration timer. The ESChat client ...