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Web Client Error Codes

Nancy Rodgers
  • Updated

The list of common codes may help diagnose activation problems or operational issues.

Value

Code

Description

Possible Resolutions

INTERNAL_ERROR-32603Unknown internal error.Please try again or contact Support.
LOCKED-32000Indicates the personality for the specified activation code is locked.Please try again or contact Support. 
RECORDER_BUSY-32001Indicates that the recorder is currently busy, when a call already has the floor.Please try again in a moment or contact Support.
ERROR_EMERGENCY-32002Indicates that an error occurred trying to start an emergency call.Please try again in a moment or contact Support.
RUNNING_WITH_DIFFERENT_ACTIVATION_CODE-32003Indicates the service is already running with a different activation code that was specified.No action is required. 
RUNNING_WITH_SAME_ACTIVATION_CODE-32004Indicates the service is already running but with a different activation code that was specified. It is OK to treat this as a success. No action is required. 
DLL_LOAD_FAILURE-32005Indicates the service could not load the required DLLs.Please try again or contact Support. 
DOES_NOT_EXIST-32006Indicates the requested item does not exist. Please try again or contact Support.