Nancy Rodgers

Nancy Rodgers

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Activity overview

Latest activity by Nancy Rodgers
  • Nancy Rodgers created an article,

    ESChat Portal User Roles

    Portal Users that are above the customer level (Customer Admin, Customer Technical, or Account Contact) all have specific permissions for viewing and managing customers from creation to demo manage...

  • Nancy Rodgers created an article,

    Log In to Admin Portal with Single Sign On

    Single Sign On (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for example, a username and password -- to access multiple applications....

  • Nancy Rodgers created an article,

    Minimum OS Requirements for All Platforms

    Android ESChat keeps pace with new Android OS releases and each new app version focuses on the most recent OS versions for new app feature development.  Critical bug fixes and security maintenance ...

  • Nancy Rodgers created an article,

    Duty Mode and Availability

    Configured in the Feature Key section of the Admin Portal, the Force Duty Mode menu option appears in the menu under the Available/Do -Not - Disturb option on the device.  Duty Mode allows the user...

  • Nancy Rodgers created an article,

    Firewall Exceptions for US AWS Govcloud-ext (4.x):

    This document is specific to thecloud deployment for AWS GovCloud Server Version 4.x with External Networks We require a 12 min TCP port registration timer and a 1 min UDP port registration timer. ...

  • Nancy Rodgers created an article,

    Firewall Exceptions for US AWS Commercial 2-ext (4.x) Cloud

      This document is specific to the US AWS (4.x with external networks) cloud deployments. We require a 12 min TCP port registration timer and a 1 min UDP port registration timer. The ESChat client ...

  • Nancy Rodgers created an article,

    Firewall Exceptions for Canada AWS - ext (4.x) Cloud

    This document is specific to the Canada AWS-02 (4.x) cloud deployments. We require a 12 min TCP port registration timer and a 1 min UDP port registration timer. The ESChat client requires specific ...

  • Nancy Rodgers created an article,

    Firewall Exceptions for Singapore Cloud

    The ESChat client requires specific network routes to communicate between the host device (such as a smartphone or computer running the client) and the remote servers.  We continue to push out arch...

  • Nancy Rodgers created an article,

    Send in a Ticket to Support@eschat.com

      After emailing support from eschat.com or a device, an auto generated response will be sent to the email address that generated the ticket.  The information includes a ticket ID number, along wit...

  • Nancy Rodgers created an article,

    Firewall Exceptions for Australia Cloud

    The ESChat client requires specific network routes to communicate between the host device (such as a smartphone or computer running the client) and the remote servers.  We continue to push out arch...