iOS Recent Calls and Client Side Playback

Recent call history is listed under the Recents tab. Call logs for all 1:1, ad hoc and group calls are retained in this tab unless individually deleted. Manually signing out of the app also clears the list. The logs include initiated, received and missed calls, with the most recent call at the top of the list.  

Recents Tab

Each call log includes information on the user or group name of the caller and the date and time of the call. When the call is sent to or comes from a channel or group, the name will be listed in parenthesis after the user name of the call initiator.

The recents tab displays a list of your recent sent and received calls.  Arrows indicate whether a call was sent or received, and by whom. You can choose to view all calls or just the missed calls. Highlight the call and slide the bar to the right or left to send a message to the caller, view the call on the map, block the caller, or delete the call.

Client Side Playback

ESChat offers a call playback feature available with the ESChat application.  These recordings will play only on the devices, and are removed every 24 hours or the oldest record will be overwritten when the storage limit is reached. Signing out of the app also deletes the recordings. This setting is enabled at the customer level, and must first be enabled in the admin portal by a customer admin.

 

Once the record feature has been enabled, users may access recordings from the Recents tab. Calls with playback options have a blue information circle. Press the i to open the playback menu.

 

Users may only delete recordings on their individual devices.  Other members of the call will retain their own copies of the call until the next 24 hour period, their device storage limit has been reached, or until manual sign out.  A maximum of 100 megabytes of data (roughly 42 minutes at a 4G rate) per day may be stored for playback. Each call may be played back repeatedly during this time.  When Client Side Recording is disabled in the portal, the stored calls for all users will be automatically purged.