Activate ESChat for iOS

There are two ways to install and activate ESChat on your iOS device.  The following contains instructions to activate via an SMS or email activation message, or you may activate manually. T

Activate via Activation Message

You may use this method if the device has access to an email account or if the device has a valid phone number, SMS text message service, and a cellular carrier signal. You’ll also need an active App store account on this device.  Follow the procedure outlined below to finish the installation process with just a few taps on the device.  For best results, use your LTE signal to complete the initial activation.

Open Message and Download ESChat

Step 1: Open Message. Tap on the email or SMS message received from ESChat to open the activation link

Step 2: Download ESChat:  Selecting "Download ESChat" opens the App store site for the ESChat application download.  Select Install. If you have already downloaded ESChat, skip to step 3.

Step 3: Activate ESChat: Return to the Activation message, and select the “Sign in to ESChat” link. ESChat will then complete the activation process.

Device Permission Prompts

Next, follow a series of device permission prompts.

Select "Allow" for notifications.

Select "OK" so the app may access the microphone.

Activate via Manual Activation

You may install ESChat manually if it is not possible to receive SMS or email communication on the device.  Go to the App store and search for ESChat. 

Step 1: Install. Open the App Store, search for ESChat, and select "Get"

Step 2: Open and Enter Activation Code Select "Open" and type the Activation Code provided to you by ESChat or your Customer Administrator. The code is not case sensitive.  Press "Sign In."

ESChat will complete the activation process.  Please accept and approve any device permission settings prompts.  For a walkthrough of the device permissions, please click here.