Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
Client Error Codes
This list of common codes may help diagnose activation problems or operational issues. The error codes that contain "CONFIG UPDATE" refer to the web-server SSL cert. The "SERVER" error codes are th...
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Bulk Add Users Template
To add users via the bulk loading tool, make sure all required fields are filled in accurately, and then follow the instructions in the article here. Here are the fields for the .xlsx template. ...
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Aina Voice Responder PTT
Aina Wireless makes a PTT Voice Responder that pairs with your iOS devices. https://www.aina-wireless.com/ptt-voice-responder/To pair the Aina Voice Responder for use with ESChat, make sure that t...
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Configure a Group as an Emergency PTT Group
Emergency PTT calls offer an insistent flashing visual signal and must be acknowledged by all available group members. First the group must be created in the portal, and then the group members must...
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ESChat Managed Server Maintenance Schedule
ESChat-managed systems have standing weekly maintenance windows. All windows are a two hour duration. Though service interruptions are typically less than a minute, they may occur anywhere within t...
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Correct Expired Activation Codes
All new users have a window of fifteen days after initial creation to register with ESChat. After that, the activation code will expire. Users who attempt registration after activation code expiry...
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Upgrade the JPS RSP-Z2 Gateway for the FedRAMP® Environment
Your new JPS RSP-Z2 Gateway will need to be updated to the most current version. In order to work within the FedRAMP® environment, it will need to be Build 1, Version 4.7.2. Here are the instruc...
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Log In to Admin Portal with Single Sign On
Single Sign On (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for example, a username and password -- to access multiple applications....
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Firewall Exceptions for US AWS Govcloud-ext:
This document is specific to the US AWS GovCloud with External Networks cloud deployments.Portal: https://govcloud-ext-portal.sla-ptt.com/portal/We require a 12 min TCP port registration timer and ...
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Android Audio Path Widget
Select the audio path widget from the Navigation Drawer or while in call. Selecting the audio path widget displays the available audio options for this device. This will include connected headsets...