Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
Find my User Account Information
Find your user account information to see your account information, details about your configuration, device, and software version. This is important information for any user, and for Support in d...
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Global Bulk Load Tools and Templates
Server versions 4.12.2 and newer contain new Global Bulk loading tools and templates. From the Customer Admin standpoint, the bulk add tools are now located at the customer level rather than previ...
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Templates
Templates are used to set a specific configuration of feature keys or client settings that will be applied to a selected number of users. Templates can be company wide, or they may be specific to ...
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Create an RTP Gateway User
Integration with an existing LMR radio network, requires the appropriate RTP gateway hardware and configuration. For more information, click here or contact Support. Setting up your RTP Gateway ...
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Assign Channel Numbers to Groups
Use the channel tab to set groups as channel numbers. For information about creating groups, click here. To assign a group to a channel, select the Channels Tab. This example shows that no channe...
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Overview of Maps
ESChat supports real-time Live Location Mapping while in call. Administrators can configure location services on a device by device basis, and some configurations may not include maps. The view o...
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Overview of Group Types
Group calls are preset groups or channels that are created in the admin portal or on the device. They are created as groups in the portal and will appear as channels or groups based on the feature...
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Overview of the Users Tab
Click the users tab to view all users within a department. For large departments, be sure to adjust the "show" window to see up to 100 users per page. The list displays all app users, including u...
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Create a Department
To add a single department, click on the Add button under the Department tab. Enter the department name and select submit. Departments may be created in a nested fashion for organizational purpose...
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Log in to Admin Portal via Email Link
Each Customer Admin created by ESChat Support immediately receives a time sensitive (24 hour) email from ESChat Support. Click on the link supplied in the email. Depending on your email account set...