Nancy Rodgers

Nancy Rodgers

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  • Add a Contact to the Channel List for iOS

    When your device is in Channel Mode, you no longer have the option to set a Default Callee.  In Channel Mode, when you set a channel TX to green, that channel becomes the "default."  You may also s...

  • Bulk Add Users Template

    To add users via the bulk loading tool, make sure all required fields are filled in, and then follow the instructions in the article here.  Here are the fields for the .xlsx template.  Field Men...

  • Aina PTT Smart Button

      https://www.aina-wireless.com/ptt-smart-button/ Pair the Aina PTT Smart Button for use with your ESChat app in Android and iOSiOS Devices Make sure the device you want to pair is turned on and wi...

  • Firewall Exceptions for AWSUS GovCloud

    This document is specific to the US Gov Cloud cloud deployment.Portal: https://gov-portal.sla-ptt.com/portal/We require a 12 min TCP port registration timer and a 1 min UDP port registration timer....

  • Telus Link migration to ESChat on Sonim XP5S and XP3

    This device must have a camera to use this install process. This is a process for ESChat installation for Telus customers only. If you are not a Telus customer, please click here. In order to insta...

  • Contact ESChat Support From Your Android Device

    Email Support from within the app. You will be prompted to access your contacts from your Google account.    Open the Navigation Drawer and select Email Support.    You will be prompted ...

  • Manage Group Memberships

    To add members to a group, select the Members tab to view a list of group members.  If no members have yet been added, this field will be empty.  To add members, click on the Add window.Under the  ...

  • Resend an Activation Code

    The Activation Code is the unique identifier for each ESChat user.  This code is necessary for users to sign in to the ESChat application.  When this activation code is used, there is an encryption...

  • Find Users

    The Find Users tab allows customer admins to search for all users in all departments, using information from any search field including user name, first or last name, phone number, or email.  Be aw...

  • The Departments Tab

    After initial login, click on the Departments tab, then select a department.  Customers with only one department will automatically view that department when they select the department tab. Custome...