Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
Manage Group Memberships
To add members to a group, select the Members tab to view a list of group members. If no members have yet been added, this field will be empty. To add members, click on the Add window.Under the ...
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Resend an Activation Code
The Activation Code is the unique identifier for each ESChat user. This code is necessary for users to sign in to the ESChat application. When this activation code is used, there is an encryption...
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Find Users
The Find Users tab allows customer admins to search for all users in all departments, using information from any search field including user name, first or last name, phone number, or email. Be aw...
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The Departments Tab
After initial login, click on the Departments tab, then select a department. Customers with only one department will automatically view that department when they select the department tab. Custome...
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Configure Admin Portal Password Requirements
Existing account administrators may make adjustments to the password requirements for the Admin Portal. Select the Authentication Tab. The default settings are shown below.To make adjustments, cli...
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Using NATPAT with an RTP Gateway
An RTP client must be configured with the correct IP and port in order to maintain communication with the ESChat server, which listens on a specific IP and Port combination. The external IP and Po...
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Program the PTT Button Options for the PC Client
External PTT options (such as a foot switch) may be used as a PTT button. You may "customize" a combination of keyboard keys to act as the PTT button instead of using the default spacebar. Extern...
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Set Default Callee on iOS
Any user may set a contact or group to be default callee on their device. A Customer Admin may also set a user's default callee in the Admin Portal in the client settings in the call settings sect...
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Group PTT Calls
The default ESChat user is configured to operate in Channels mode. For those customers who wish to operate in Groups mode, PTT calls for contacts and Groups. To make a Group Barge Call, select a ...
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Presence Icons
Each contact, group or channel on a user’s device is displayed with their most recently reported status as the presence icon. This status is updated on a -/+10 min registration cycle, unless in a...