Nancy Rodgers
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Recent activity by Nancy Rodgers-
Firewall Exceptions for AWSUS Commercial 1 Cloud
This document is specific to the AWSUS Commercial 1 5.x cloud deployment.We require a 12 min TCP port registration timer and a 1 min UDP port registration timer.The ESChat client requires specific ...
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ESChat Web Client Beta Overview
The ESChat Web Client Beta is a new web based application to replace the PC Client version. The Web Client Beta is only available on Windows PCs The web client matches the iOS smartphone app with t...
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Required Device/OS for FedRAMP® Environment
Users must be on the latest version of ESChat for successful activate to ESChat for Government (FedRAMP®) portal. Client devices using versions older than the minimum versions listed below will be...
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Send in a Ticket to Support@eschat.com
After emailing support from eschat.com or a device, an auto generated response will be sent to the email address that generated the ticket. The information includes a ticket ID number, along with...
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Tested Accessories
For the best user experience, we recommend you choose from our list of tested devices and accessories. ESChat regularly tests the accessories listed below. All stock wired headphones that come sta...
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Global Bulk Load Tools and Templates
Bulk Load tools are located at the customer level. Downloaded templates open as an .xlsx file. Please download a fresh template for each bulk load instance.Open the Bulk Load TabOpen the bulk loa...
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Create or Edit a Group
Groups are created under the departments tab and will appear on individual devices once those users have been added to the group. Groups created in the portal will operate as channels if the devic...
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The Associations Tab
The Associations tab allows contacts to be added or shared when an enterprise has multiple departments. Associations are one-way by default, allowing members from one department to add or view mem...
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Overview of Portal Tabs
The Admin portal is set up in a series of tabs that represent different functional areas. Click through the tabs. Tabs may be dragged around to shift the order, depending on preference. View the t...
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Log In to Admin Portal from eschat.com
Every customer admin has an email that grants access to the Admin Portal. They are then sent a time sensitive link to the portal. Here are the instructions for logging into the Admin Portal from e...