The Associations Tab

The Associations tab allows contacts to be added or shared when an enterprise has multiple departments.  Associations are one-way by default, allowing members from one department to add or view members from another department.  An example of such an association: an Internal Affairs Department who wishes to see the location of a Patrol user without reporting their own location. The Internal Affairs department would add the Patrol department as an association.

Customer Admins can also establish a second association to make the member sharing bi-directional. An example of a bi-directionally associated department could be a Maintenance department and an Operations department within the same company, in which users need cross department contacts.  

View  associated departments from the Associations Tab.  To create an association, click "add" and select the intended department from the popup menu.  Be sure to repeat the action from the other department's point of view if the association is to be bi-directional. 

Associations between different customers must be created by ESChat Support to ensure proper security, and require the explicit  permission of each departments' Customer Admin.  Contacts may also be shared between multiple enterprises with the permission of both accounts' administrators.