Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
View User Messages and Call History
To view messages and call history, select an individual user and choose the Messages or Calls tab. Once either tab is selected the option box will open just below the tab. Set the range of dates, ...
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Bulk Create Externally Homed Users Template
Use the bulk loader to create external users by filling in the correct information in the template according to the instructions shown below. All required fields must be completed. For a complete s...
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Feature Key Template for SD7
The SD7 is a PTT Specific device and cannot utilize all of the Feature Keys. It will function with the available features. Best practices include creating a separate department for SD7 devices on...
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User Tracks Tab
The Tracks tab displays a user's location over time, as part of the add on Historical Location Tracking feature. With Bread Crumb Tracking, an administrator may review past location data from ESCh...
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Email ESChat Support from your D-Pad Device
If you need to contact ESChat Support from your D-Pad device, follow the steps outlined below. From your Channel or Contact screen, navigate to the three bars to open the Navigation Drawer. Once th...
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Bulk Unassign Group External IDs Template
To use the bulk tool to unassign group aliases, fill out the template according to the instructions shown below. All fields must be completed. For complete instructions for using bulk loading tool...
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Bulk Create Externally Homed Groups Template
Creating externally homed groups with a bulk template requires details of the radio group parameters that has been set up in the radio system. First configure a group within the Admin Portal and t...
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Activate Siyata SD7
The Siyata SD7 product is a dedicated PTT device which requires network services and backend setup within the ESChat portal prior to the activation process. The following instructions include first...
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The User Diagnostics Tab
The Diagnostics tab displays information about the user and contains specific information from the most recent registration period.Navigate to the Users tab and click on a user's name (not the whit...
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Clear the Application Data or Cache
If you encounter issues with reinstalling or updating a new version of the app, you may need to clear the application data or cache. Step 1: Navigate to the device Settings, and select the Applic...