Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
Bulk Unassign Group External IDs Template
To use the bulk tool to unassign group aliases, fill out the template according to the instructions shown below. All fields must be completed. For complete instructions for using bulk loading tool...
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Bulk Create Externally Homed Groups Template
Creating externally homed groups with a bulk template requires details of the radio group parameters that has been set up in the radio system. First configure a group within the Admin Portal and t...
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Activate Siyata SD7
The Siyata SD7 product is a dedicated PTT device which requires network services and backend setup within the ESChat portal prior to the activation process. The following instructions include first...
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The User Diagnostics Tab
The Diagnostics tab displays information about the user and contains specific information from the most recent registration period.Navigate to the Users tab and click on a user's name (not the whit...
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Clear the Application Data or Cache
If you encounter issues with reinstalling or updating a new version of the app, you may need to clear the application data or cache. Step 1: Navigate to the device Settings, and select the Applic...
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Enabling the Xcover Pro Side Key
The Samsung Xcover Pro's Side Key can be enabled to operate as the PTT button with ESChat. This requires the newest firmware version from Samsung. Go to the device settings menu and search for "S...
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Bulk Load Template Errors
There are a few instances that will return an error message and interrupt the downloading process. In this case, you must make changes to the .CSV file to remove clients that have already been add...
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Overview of the Channel Tab
The channel tab displays a radio-centric view and is suitable for PTT calls or for use with hybrid networks. The channel tab presents groups as channels, and and permits multiple group monitoring w...
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Overview of Messages
ESChat includes functionality to send encrypted multimedia (text and image) messaging to individual ESChat contacts or groups. The Messaging Feature Key must be enabled. Messaging includes both te...
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Recent Calls and Call Playback
Recent call history is listed under the Recents tab. Call logs for all 1:1, ad hoc and group calls are retained in this tab unless individually deleted. Manually signing out of the app also clear...