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Sign Existing Users Into the FedRAMP® Environment

Nancy Rodgers
  • Updated

This article is for admins who users are moving from the GovCloud into the new FedRAMP® environment. This is not for creating new users.  All users must sign out and then sign in to the new FedRAMP® portal. 

Please be aware that all devices will retain their contact lists, group memberships, feature key and client settings set within the portal.  Please be aware that all configurations made on the device will revert back to the device default settings and will need to be configured.  

It is critical that all of your users sign into the app within the FedRAMP® environment to maintain your Push-to-Talk communications. Users that do not sign into the app with the added 3 character prefix will not be able to communicate with users that do.

Requirements for the migration:

  • all users must be on devices that support the minimum supported client application versions
  • admins must be aware of the date of their scheduled move, and be able to coordinate with their users
  • admins must configure all devices with the Feature Key that allows them to sign out of the app
  • all users must sign out of the app, then add the 3 character prefix "2FP" to their existing activation codes, and sign in. 

Minimum Supported Version

Confirm that all devices are compliant.with the required versions.

Know the Scheduled Migration Date

ESChat Sales and Support has scheduled your migration.  Please reach out if there are any questions. 

Configure the Feature Key "Allow Deactivation."

Prior to users activating into the FedRAMP environment, Admins will need to ensure that all Feature Key Templates are updated to allow “Deactivation."

Admins will need to ensure that all Feature Key Templates are updated to allow “Deactivation." Review templates here, but you can also call 805.541.5044 ext.3 for immediate assistance from our 24/7 Customer Support Team, or email support@eschat.com to open a trouble ticket on your behalf. "Allow Deactivation" must be selected (darker grey, with check mark) and then click on "Submit" to push this Feature Key out to all of your users. 

 

Users Sign Out

Confirm that users have the ability to sign out of their devices, and then coordinate the transition with your users.  It's critical that everyone sign in to the new environment together to ensure continuous use of the app.  At that time, users may sign out of their devices, enter the 3 character "2FP" prefix into their activation code, and sign back in to the new environment.  

Android Smartphones

If necessary, review sign out instructions for Android devices. 

Signing out of ESChat brings up the activation screen with the activation code specific to this device.  Tap the code to show the keyboard and type "2FP."  Then, click Activate. 

 

You will see the sign in message and then receive and alert message. Click OK on the alert. Your device then be signed into the new FedRAMP environment. 
 

 

iOS Devices

If necessary, review sign out instructions for iOS devices. 

Users will need to select “Sign Out” to sign out of their current ESChat GovCloud instance. They can then manually type the three character prefix, “2FP” in front of the activation code displayed, which is the device's 15-digit IMEI number, followed by “Activate to sign into the new FedRAMP® instance.

iOS users should select "Show password, then bring up the keyboard in order to type in the "2FP" prefix.  Like all ESChat activation codes, they are not case sensitive.

 
 

Sonim Devices

Sonim smartphone devices may be signed out the same way as Android devices. In front of the 15 digit IMEI, type into the "2FP" prefix and select Activate. 

In front of the IMEI number, type the prefix "2FP" and then tap the blue activate screen.

 

JPS RSP-Z2 

Be sure that the JPS RSP-Z2 is updated to Build 1, Version 4.7.2.  Within the JPS Management Portal for your gateways, edit the existing gateway’s activation codes to add the three character prefix “2FP” and save the changes to automatically activate into the new FedRAMP® environment. 

Mindshare 

Within the Mindshare Management Portal, confirm Build 302, Version 3.0.2.  Open the Unit Lines option to view the ESChat user instances for your Mindshare Gateway. Edit the activation codes to add the three character prefix, “2FP”, and save. You will need to open the “Administrator” option to select “Restart” in order to activate into the new FedRAMP environment.

 

 

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