Priority and Talker Override

ESChat supports a talker priority feature for users and groups. Priority levels help to create communication structures that mirror the hierarchy and structure of any organization.

Please note that the default setting for ESChat users is to be in channel mode, so you will need to configure your users to show the groups feature key if you wish to use priority in this way. 

User Priority

Users must be configured to show groups or classic mode in order to use user priority as shown.  Individual users may be assigned with priority levels ranging from 0-5.  Within an ongoing 1:1, ad hoc or group PTT call, a high priority user may interrupt, take the floor and begin speaking. A high priority user may also pull a lower priority user out of an existing PTT call. Customer administrators may set or adjust user priority.

Within a 1:1 or ad hoc call: If a member of an ongoing call gets pulled into higher priority, the other contact(s) in the call will see this message.

Group Priority

Groups may also be assigned priority levels ranging from 0-5.  Initiating a high priority group PTT call will pull group members from any existing lower priority call. Within an ongoing call, users with higher priority will be able to take over the call. Users of the same priority trying to take over a call will be treated on a first come, first served basis. To set group priority in the admin portal,  contact your customer administrator.

Within a group call:  Members of the group will see a message that a member of the call has been pulled into a higher priority call.

Talker Override

Talker override is separate from priority but it's useful to be aware how they will each function in a group call. Talker override is a setting that is applied to a specific enterprise group.  When members are added to a group, they may be added with Talker Override. Group members with this designation will have their individual priority +5, in order for them to truly have talker override privileges within that specific group, no matter the designated priority of any other user in that group.  As stated above, users who try to take the floor with the same priority/talker override status will be treated on a first come, first served basis. Your customer administrator must assign talker override privileges to a group member in the admin portal.