Create an Emergency PTT Group
Emergency PTT calls offer an insistent flashing visual signal and must be acknowledged by all available group members. First the group must be created in the portal, and then the group members must each be configured to be part of the group. To enable this calling feature, first create a closed group that will be configured as the Emergency Call Group.
For our example we named the group "Emergency" and added members to the group. First add the user Quinn Herrington to the group, then add the group as the Emergency Group under call settings. See the article for creating a group here.
Navigate to the User tab, and under Settings select Edit Client Settings. You may also create a Call Settings Template and add the Emergency settings to multiples group members' devices.
From the resulting Modify Client Settings window, click on the Emergency tab. Select the drop down menu and choose from the list of available groups to receive the Emergency calls.
The settings for how long a user must hold the Emergency Call button to initiate or cancel an emergency call status can now be adjusted from the Call tab, located within this Emergency tab.
The Initiator and Receiver tabs will allow you to adjust audio/visual device settings used for the Emergency Call.
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Minimum Call Start Volume |
A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. |
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Ring on Incoming Call |
When enabled ESChat will play the ringtone on an incoming PTT call. |
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Vibrate on Incoming Call |
When enabled ESChat will vibrate on an incoming PTT call. |
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Tone Volume |
Sets the gain level for the “tone” items listed. This is a gain reduction only. A value of 100 represents the volume of the main audio stream. A value of 0 represents silent. |
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Play Grant Tone |
ESChat will play a notification tone when User is granted the floor. |
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Vibrate on Grant |
ESChat will vibrate when User is granted the floor. Android Only. |
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Play Floor Taken Tone |
ESChat will play a notification tone when another User takes the floor. |
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Play Floor Idle Tone |
ESChat will play a notification tone when the floor goes idle. |
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Play Floor Denied Tone |
ESChat will play a notification tone when an attempt to take the floor is denied. |
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Play Floor Revoked Tone |
ESChat will play a notification tone when the floor is taken from the User. |
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Play Call Lost Tone |
ESChat will play a notification tone when a call is dropped. |
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Volume Boost |
Boost the tone of all audio (Tenths of a dB). iOS Only. |
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Ring Gain |
The gain of the ring tone. This is a gain reduction only. A value of 100 represents the volume of the main audio stream. A value of 0 represents silent. |
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Play Busy Bonk |
ESChat will play a notification tone when a call fails to connect. |
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Visual Indicator |
Drop down menu with three choices:
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Flash Indicator |
Whether or not the chosen visual indicator should flash during an Emergency PTT Call. |
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Blink LED |
Whether or not the device’s status LED should flash during an Emergency PTT Call. |
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Blank Screen |
Whether or not the device’s screen should stay off during an Emergency PTT Call. |