Nancy Rodgers
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Articles
Recent activity by Nancy Rodgers-
About Large Groups
ESChat groups have a default limit of 250 members. ESChat groups may message, use the in-call map feature, and access the user call list. Large groups are custom groups that have up 3000 group mem...
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Sign Existing Users Into the FedRAMP® Environment
This article is for admins who users are moving from the GovCloud into the new FedRAMP® environment. This is not for creating new users. All users must sign out and then sign in to the new FedRAMP...
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Request to Talk (RTT) for 1:1 and Ad hoc Calls
The request to talk (RTT) feature key setting lets a caller send a message requesting a call back when the call recipient is busy on another call. This option helps users who act as dispatchers to...
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Firewall Exceptions for US AWS Commercial 2-ext (4.x) Cloud
This document is specific to the US AWS (4.x with external networks) cloud deployments. We require a 12 min TCP port registration timer and a 1 min UDP port registration timer.The ESChat client r...
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Open Developer Options Tab on Sonim XP5 XP5s or XP3
Open Developer Options on your D-pad devices to enable a Vysor connection, to sideload, and to send bug reports. Since there is no touchscreen display available on the Sonim XP5 or XP5s, you canno...
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Sign Out of ESChat
If your user account is configured with this option, you may sign out of your device. When you are signed out, your presence will display on other devices with the grey circle with the white line....
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Create a New User
To add a new user to a department one at a time, click the Add button at the top of the list of users. Fill out the fields and select "submit." Click on any existing user to edit these fields. A...
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User Map Tab
The Map tab is used to show department users that are currently logged in and reporting their location. This display DOES NOT refresh automatically. To update locations, click the refresh button ...
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Customer Profile Information
The Customer Profile Tab displays detailed information for each enterprise, including billing status, the date of company creation, server information and ports. There are six actionable tabs at t...
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Request Additional Customer Administrators
To add another Customer Admin to an ESChat customer, please send a message to support@eschat.com. The request must come from a current account administrator. Support will need the following inform...