About the Administration Portal

The ESChat Administration Portal allows customers to manage their own ESChat account.  During initial account set up, a Customer Administrator is created by providing secure and password protected administrative logins for one or more technical representatives.  New Customer Administrators may be added upon the request of an existing administrator. Customer Admins may use the portal to:

• Add, delete, and modify individual user accounts
• Add, delete, and modify ESChat groups
• Modify feature key settings for individual or multiple accounts
• Modify settings for individual or multiple users
• Create custom feature and settings templates
• Change individual contacts
• View provisioning history, call history, and overall usage
• View a map display with location history options
• Configure radio gateways and external interfaces

Other Account Contact Roles

There are other roles related to the Admin Portal.  Customer Technicals are created to be admins for managing assigned departments.  They do not have access beyond their assigned departments.  Account Contacts have no management abilities other than contact privilege. 

Once a Customer Admin account has been set up, there are two ways to access the Management Portal, via an email link or via eschat.com  To create an account, contact ESChat Support at 844-437-2428, Ext 3 or support@eschat.com