The User Diagnostics Tab
The Diagnostics tab displays information about the user and contains specific information from the most recent registration period.
From the Users tab, click on an individual user and select the Diagnostics Tab.
Each of the information items is described below.
| Diagnostic Item | Description |
| Registration Status | See information about registration status listed below. |
| Registration ID | This is a temporary number assigned to the duration of the the registration period. |
| Registration Timeout | For Android, the last registration time and date. For iOS, the time of last registration; the date will keep cycling ahead. |
| Client Software | ESChat version number. |
| Device Info | Device make and model, operating system and version detected. |
| Network Type | Displays WiFi or LTE. |
| IP Address | The IP address of the device. |
| Protocol Version | The version of ESChat protocol in use with that device. |
| List Syncer Version | The version of ESChat List Syncer in use with that device. |
| Voice Privacy Version | This is the version of ESChat Crypto in use with that device. |
| Key Generation Date | The time and date when the session keys were most recently negotiated between the server and the client, a 12 minute cycle. |
| Do not Disturb Enabled | Indicates that the client based DnD setting is enabled "On" or disabled "Off." |
| Silent Mode Enabled | Indicates that the client based silent mode setting is enabled or disabled. |
| Location Reporting Enabled | Indicates if the device location reporting feature key is enabled or disabled. |
| Duty Mode | Indicates that the client feature key of "Duty Mode" is enabled or disabled. |
| APNS Token Valid | (iOS) Indicates that the iOS APNS certificate is valid at the server. |
| APNS Client Type | (iOS) Identifies the validity of the branded app. |
Below, registration status information.
| Registration Status | Description |
| Registered | Device is currently registered and signed in to the app. |
| Not Responding | Device did not respond to the most recent invite to a PTT call. Not responding can be a result of the device being out of data coverage, in airplane mode, or the user deleted the app. While in the not responding state, the server will continue to try and send the device PTT calls. If the device responds, the status goes back to “registered” status. On the registration timeout Android and PC devices will move to unregistered. iOS devices will remain in the not responding state until their APNS token is marked invalid by the Apple Servers. |
| Signed Out | The user manually signed out of the app. |
| Unregistered | The device is no longer registered at the server and cannot be contacted at all. This could be due to the device being outside of data coverage and not able to check in with the server, or the device could be in airplane mode, the phone could be turned off, or the app could have been deleted. Once the device is in an unregistered status, the server will no longer try to contact the device for any reason. On Android and PC devices this happens at the registration timeout. On iOS devices this happens when the Apple Servers mark the device's APNS token as invalid. |
| Never |
The client has not yet registered with the server. |