Client Settings
Default client settings are preselected based on ESChat customers' most common needs. There are many options for customization that affect call behavior. If "Display on Phone" is not selected, then the setting chosen in the portal will be accurate as the user cannot see the feature to adjust manually. Otherwise, some settings that are available on the device's settings menu will override settings that are set in the portal.
Not all settings shown apply equally to Android, iOS and the PC Client. To edit client settings for a user, view that user and choose Settings. Select the Edit Client Settings feature key.
The resulting pop up window displays as a series of tabs representing different categories of call settings. The images below reflect the default settings for reference. On the left side, you see the settings. On the right, where appropriate, the choice to display or not in the settings within the app.
Call Settings
| Call Setting | Description | Default |
| Whole Screen as PTT | Permits the entire screen to be used as the PTT button. | No |
| Start Call with Speaker | Disable this setting to have call audio sent to an earpiece rather than the phone speaker. | Yes |
| Use Surveillance Call Mode | Dims the screen brightness. | No |
| Default Callee | Selects a default user or group to call without an initial need to select in the Contacts or Groups tab. | None |
| Get Satellite Ready for PTT | When this is selected, if the user presses the PTT button and the satellite channel is not currently ready, it shall perform the steps to make the satellite channel ready. Not appropriate for most customers. | No |
| Dwell Timer | The time a user remains available to respond to a talk burst from a channel other than the selected TX channel. This only applies when the device is in Channel Mode. | 0 seconds |
| Satellite Priming Timeout | If the satellite Priming Timeout timer expires, cease sending the UDP sending packets and issue the ready indication. Not appropriate for most customers. | 15 seconds |
Integration Settings
| Integration Setting | Description | Default |
| Allow Bluetooth | Permits the use of Bluetooth audio within ESChat. | Off |
| Bluetooth Always On | Keeps the audio connection to a paired device active. Has an impact on battery life of the bluetooth device and the phone. Becomes available when Allow Bluetooth is switched on, | Off |
| Activate DnD in Silent Mode | When device is placed on silent mode, the app turns on DnD. | Off |
| Activate DnD in Vibrate Mode | When device is placed on Vibrate mode, the app turns on DnD. Android only. | Off |
| Disable Onscreen PTT | Removes the onscreen PTT button. | Off |
| Call Priority | How ESChat handles simultaneous PTT and cell phone calls. See box below. | Current |
| Display Name | Chooses the manner of display of names in the contact list. Android only. | Username |
| Configure App Switcher | Configures another app to launch from the ESChat tab bar. Android only. | Off |
| Allowed Screen Orientations | Chooses portrait or landscape orientation of portrait or landscape. Android only. | Portrait |
| Lock Screen Split Slider | Prevents resizing of the left and right views in Landscape mode. Android only. | On |
| Block PTT Start in Background | Prevents inadvertent PTT calls when app is in background. | Off |
Call Priority
| Call Priority Setting | Description | Default |
| None | Does not prioritize. | Off |
| PTT | Sends a cellular (voice) call straight to voice mail if it comes in when a PTT call is in progress. | Off |
| Voice | Ends a PTT call if a cellular (voice) call comes in. | Off |
| Current | First come, first served basis. | On |
Speaker
| Speaker Setting | Description | Default |
| Min Call Start Volume | Starts a PTT call with at least this minimum volume level. Represented as a percentage of the main audio stream. | 25 |
| Ring on Incoming Call | Plays a ringtone on an incoming PTT call. | Off |
| Tone Gain | Off | |
| Play Grant Tone | Plays a notification when user is granted the floor. | On |
| Vibrate on Grant | Vibrates when user is granted the floor | On |
| Play Floor Taken Tone | Plays a notification when another user takes the floor. | Off |
| Play Floor Idle Tone | Plays a notification when floor goes idle. | Off |
| Play Floor Denied Tone | Plays a notification when attempt to take floor fails | On |
| Play Floor Revoked Tone | Plays a notification when another user takes over the floor. | On |
| Play Call Lost Tone | Plays a notification when a call is dropped | On |
| Ring Gain | The percentage of the main volume of the audio stream that increases. | 100 |
| Play Busy Bonk | Plays a notification when a call fails to connect. | On |
| Play Channel Sounds | Plays a notification for channels. | On |
| Volume Boost | In tenths of a dB, boosts the volume of all audio | 0 |
| Play Satellite Ready Tone | Not applicable for most customers. Plays a a not ready tone if the satellite channel is not ready after performing the procedure. | On |
Notifications
| Notifications Setting | Description | Default |
| Alert Call Ring Duration | The time, in seconds, to ring when receiving andAlert call. | 30 |
| Endless Alert on Missed Call | Plays a periodic audible alert until user dismisses it. | Off |
| Foreground App on Missed Call | Missed PTT call brings application to foreground. Android, PC Client only. | On |
| Notify All Missed Calls | This option needs to be adjusted in the device notification setting. The default setting is to show all notifications. | On |
| Notify All New Messages | Displays notifications of all new messages. | On |
| New Message Alert | Selects a tone for incoming messages. | Default System Notification |
| New Message Alert Time | The time, in seconds, for notification tone to play when a message is received. | 1 |
Headset
| Headset Call Settings | Description | Default |
| Headset Type | Selects the type of headset connection. | None |
| Wake Display at Call Start | Unlocks and wakes the display at the start of a PTT call. Android only. | On |
| Minimum Call Start Volume | Starts PTT calls with this volume. | 25 |
| Ring on Incoming Call | Plays a ringtone on an incoming PTT call. | Off |
| Vibrate on Incoming Call | Vibrates on an incoming PTT call. | Off |
| Tone Gain | Sets the gain level for tone items lifted. | 50 |
| Play Grant Tone | Plays a notification tone when a user is granted the floor. | On |
| Vibrate on Grant | Vibrates when a user is granted the floor. Android Only. | On |
| Play Floor Taken Tone | Plays a notification tone when the user is granted the floor. | Off |
| Play Floor Idle Tone | Plays a notification tone when the floor goes idle. | Off |
| Play Floor Denied Tone | Plays a notification tone when attempts to take the floor fail. | On |
| Play Floor Revoked Tone | Plays a notification tone when the user loses the floor to someone else. | On |
| Play Call Lost Tone | Plays a notification tone when a PTT call is dropped. | On |
| Ring Gain | The gain of the ringtone relative to the main audio stream. | 100 |
| Play Busy Bonk | Plays a notification tone when a PTT call fails to connect. | |
| Play Channel Sounds | Plays channel sounds. | On |
| Volume Boost | Boosts the volume of all audio. | Off |
| Play Satellite Ready Tone | Not applicable for most customers. Plays a a not ready tone if the satellite channel is not ready after performing the procedure. | On |
Emergency
If you configure an Emergency group for your users, you may further customize the call behavior for initiators or receivers (see the initiator and receiver tab).
| Emergency Call Setting | Description | Default |
| Emergency Group | Assigns a configured group to be the designated Emergency Call. | None |
| Start Hold Time | The time, in ms, that a user must press and hold the Emergency Call button to initiate an Emergency Call state. | 3000 |
| Cancel Hold Time | The time, in ms, that a user must press and hold the Emergency Call button to deescalate an Emergency Call. | 3000 |
| Initiate Call | Permits a user to initiate an Emergency Call. Leave as default. | On |
Any of these Client Settings can be applied to a template at the customer or department level. For information on templates, click here.